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Legal
Effective date: 29 June 2026 (draft)
These Terms of Service (the “Terms”) govern your access to and use of the PearlEx platform operated by [LEGAL ENTITY NAME] (“PearlEx”, “we”, “us”). By creating an account or using the platform, you agree to these Terms.
Draft — pending legal review
This document is a working draft prepared for product purposes. It has not yet been reviewed or approved by the owner's legal counsel and does not constitute legal advice. Items shown in square brackets are placeholders the operator must complete before publication.
PearlEx operates a travel demand exchange: a neutral venue where travellers post the trips they want and licensed travel agencies compete to fulfil that demand. PearlEx is not a travel agency, a tour operator, an online travel agency (OTA), or a seller of travel. We do not sell, resell, package, price, or supply any travel service, and we do not hold travel inventory. Any travel contract is formed solely between the traveller and the licensed agency that wins the demand. PearlEx is not a party to that contract.
You must be at least 18 years old and able to enter into a binding contract. You agree to provide accurate information, to keep your credentials confidential, and to be responsible for activity under your account. Agency accounts are subject to additional verification (see Section 4). We may suspend or close accounts that breach these Terms or applicable law.
Travellers post demand as a pool (where demand aggregates and the indicative price descends as the pool grows) or as a one-off request. Verified agencies submit competing offers. The traveller selects a winning offer, which creates an order. Until an offer is selected and the order is funded into escrow, no travel contract exists and no money moves. Indicative or pooled prices are estimates and become binding only when a winning offer is selected and confirmed against real inventory.
Only agencies that are admin-approved and hold an active subscription may place offers. Agencies represent that they hold all licences required to provide travel services in their jurisdiction, that their offers are genuine and capable of fulfilment, and that they will honour every offer they win, deliver the contracted travel, and comply with all applicable consumer-protection, travel, and anti-money-laundering laws. Agencies are solely responsible for the travel they provide.
Funds for an order are held by an independent, CBB-licensed escrow provider (Thiqa) and released to the agency against fulfilment milestones (for example deposit, ticketing, and completion). PearlEx never holds, controls, or has access to client funds, and never receives or releases payment for travel. The escrow provider's own terms govern the custody and release of funds. Where milestone conditions are not met, funds are handled in accordance with the Refund & Cancellation Policy.
PearlEx monetises the venue, never the trip. Travellers are not charged a margin on travel. Our revenue is a small platform transaction fee and agency subscriptions. Applicable fees are disclosed before they are incurred. We never take a margin on the travel itself, set the travel price, or list inventory.
To keep the exchange neutral, a traveller's identifying details are not revealed to competing agencies before an order is funded. Identity is disclosed to the winning agency only to the extent necessary to deliver the booked travel, and is handled in accordance with our Privacy Policy.
You agree not to: post false, fraudulent, or unlawful demand or offers; attempt to transact off-platform to evade fees, escrow, or verification; circumvent traveller anonymity; scrape, probe, or disrupt the platform; infringe intellectual-property or third-party rights; or use the platform for money laundering or any unlawful purpose.
The platform is provided “as is”. As a venue, PearlEx does not guarantee the quality, legality, safety, or completion of any travel arranged through it; those are the responsibility of the agency. To the maximum extent permitted by Bahraini law, PearlEx is not liable for indirect or consequential loss, and our aggregate liability for any claim relating to the platform is limited to the platform fees you paid to PearlEx in the twelve months before the claim. Nothing in these Terms excludes liability that cannot be excluded by law.
Disputes between travellers and agencies are first addressed through the platform's dispute and milestone mechanism with the escrow provider. Disputes with PearlEx relating to the platform should first be raised with us in good faith via the contact details below. Any unresolved dispute is subject to the governing law and jurisdiction stated below.
We may update these Terms to reflect changes in the platform or the law. Material changes will be notified through the platform. Continued use after changes take effect constitutes acceptance.
These terms are governed by the laws of the Kingdom of Bahrain, and the courts of the Kingdom of Bahrain have exclusive jurisdiction over any dispute arising from them.
For legal or privacy enquiries, contact [LEGAL ENTITY NAME] (CR [CR NO.]), [REGISTERED ADDRESS], at [legal@…].
Before publication, the following must be supplied and verified:
[LEGAL ENTITY NAME][CR NO.][REGISTERED ADDRESS][legal@…]